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New Telecommunication Method for Your Business

If you own a small or large business and are looking for an easier solution for your telecommunication needs, one company has the perfect tool for you. The system operates on the same network as existing voice mail system and provides access to employees out of the office or working from home with a location feature. In addition, the system eliminates the cost of a live receptionist or operator while decreasing phone system navigation time for callers. Switch, Inc., a leader in the design, manufacture, and marketing of specialized telecommunication equipment, has developed the IVoice Speech Enabled Auto Attendant, a powerful automated voice recognition phone attendant system that was designed to meet the needs of the largest corporations as well as small offices.

The automated phone attendant delivers fast, friendly service and makes it easy for clients and other employees to communicate effortlessly. The Speech Switch automated phone attendant engages callers in a natural language dialog and can transfer the caller to the desired extension at anytime using its customized dictionary of names and extension numbers. Callers can interrupt the friendly automated phone attendant at anytime by simply saying the name of the person or department they wish to speak to.

It provides both a graphical user interface to add, delete, and edit names in the dictionary, as well as a voice configurable interface that prompts the caller to say their name and then spell their name--no computer knowledge is needed to add names to the dictionary. The voice interface also allows for adding common mispronunciations of names as well. The automated phone attendant uses superior technology to make it one of the most accurate recognition systems available today. When a caller speaks the name or department they want to contact, the system translates the speech and compares the said name with the customized database. The voice recognition engine used by Speech Switch is so advanced that distinct accents within a language do not affect the performance of the system.