Bringing Patient Check-in to the Future
If you have ever been admitted to the emergency room you know how excruciating filling out endless amounts of paper work can be. In addition to the injury or malady that bought you to the hospital to begin with, you are forced to sit there and suffer whilst recounting your entire medical history to the emergency room clipboard. There is a solution to this ridiculous problem, and California is the first to try it. Galvanon, the patient experience company, today announced that Newport Beach, California-based Hoag Memorial Hospital Presbyterian has implemented Galvanon?s MediKiosk? at its new Sue and Bill Gross Women?s Pavilion to automate patient registration and create a paperless workflow for breast care and imaging center appointments.
By using MediKiosk, Hoag Hospital has been able to speed the check-in process for 350 patients daily by reducing the number of paper forms that patients must complete by as much as 75 percent. When patients arrive for an appointment at the facility, they can use the kiosks to review and update their latest demographic information, check-in for appointments and make co-payments. Staff greeters are available to assist the patient with check-in on an as-needed basis. Patients can also use MediKiosk to complete medical history forms. When used this way, Galvanon?s technology enables the use of adaptive screening, where users are asked to answer additional questions based on previous responses.
Since the initial implementation in October 2005, Hoag Hospital?s self-service approach has minimized patient wait times, eliminated the need for patients to fill out redundant forms, lessened congestion at the front desk and minimized paper storage costs. Additionally, staff members now spend less time managing paper, and have more time to devote to patient care. Workstations in locations around the Women?s Pavilion allow staff to track patient progress throughout the facility, helping to improve patient flow and create a more efficient care process. MediKiosk has also dramatically improved the quality of data collected at patient check-in.
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