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Kissimmee Utility Authority Sends Employees Home

If you are a fan of working from home, then the Central Florida located Kissimmee Utility Authority, would be the perfect place for you! The company has recently launched a unique pilot program enabling their employees to work from their homes. More than a dozen employees from the customer service and information technology departments are currently working from their home performing the exact same type of work they previous did in a normal-office frame.

Advanced technology, including computers, automation software and IP phones, allows employees full access to the utility from home. Managers can use the same technology to monitor and guide these employees remotely. "The work from home program allows KUA to respond more quickly to peaks in customer service requests," said Mike Geraghty, the utility`s vice president of customer service and marketing. "When our customer phone traffic picks up, we can instantly route calls to employees at home, rather than waiting for them to drive to the office."

There were almost 14 million Americans telecommuting at least part time in 2004, and an additional seven million running businesses from home, according to the most recent data available from the US Labor Department.