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Technology product and services provider wins two 2004

The awards run by the DTI and interforum, have been designed to recognise and reward those organisations that have demonstrated excellence through the use of the Internet and other Information &, Communications Technologies. gradwell dot com`s innovative use of distributed technologies, including email and Internet telephony is an exemplary demonstration of how broadband can be used to bring visible business benefits. The Internet Telephony system, which has been developed in-house, allows companies to install an adaptor on their broadband connection and receive a second phone line across broadband which provides the full functionality of an office phone system (",PBX",) but, across the internet, with ultra-low call charged. It is therefore ideal for teleworking companies. The gradwell dot com service has a sophisticated Web interface control centre which allows customers to configure voicemail, redirect of office extensions to mobile lines and to operate time of day routing whereby calls can be handled by multiple users. The panel tested the quality of service and support provided by the systems and staff and were impressed by the systems effectiveness and seamless integration into gradwell dot com`s business operations. gradwell dot com is a geographically distributed 24x7 operation, with six sites across the UK and its headquarters in the South West. The systems that underpin gradwell dot com`s communications infrastructure have been developed in-house and are delivered by the company as a key product range. The award not only proves that technologies such as VoIP are coming of age, but that gradwell dot com`s service is of a particularly high quality. Peter Gradwell, Managing Director at gradwell dot com comments, ",We`re absolutely delighted to win these awards. We have championed developing technologies such as VoIP for some time now and this award confirms the importance and value of Internet Telephony to broadband users and that the market is now ready to receive our best of breed service.", ",However, in this industry, development is rapid, and that is why we will continue improving and adding to our systems as we`ve done successfully since the outset. We still strive to create new tools to improve business communications, and will continue to deliver high quality smart systems at a reasonable cost",, adds gradwell.