Recover Lost Money In Business Phone Charges
When running a business, big or small, it is difficult to keep track of all incoming bills. Generally speaking, particularly in small to medium businesses, checks are written out with out too much thought put to mundane details such as extra charges on your phone bill. There is too much to take care of otherwise, and saving a few cents isn`t going to do much. This is not the correct way to help a business grow however, especially when these few cents are actually thousands of dollars in the long run. Roger Noorthoek, President of Hidden Wealth Consultants (HWC), has published a free report showing businesses how to recover thousands of dollars in hidden overcharges in their telephone bills.
The Gartner Group found that 80 percent of U.S. businesses have errors on their phone bills that are never found or reported. These overcharges often occur for years, sometimes a decade or more, and can easily add up to thousands of dollars. Telecom magazine, a leading magazine in the Telecom industry, estimates that 94% of phone bills have some overcharges on them. "The phone bills that you receive are generated from the Customer Service Record (CSR) and are encoded with Universal Service Ordering Code (USOC), the cryptic language of the CSR,? Noorthoek explains. ?Most overcharges are hidden in the CSR, therefore, it is important to really know USOC because one oversight could leave thousands of dollars unrecovered."
Noorthoek said there are hundreds of ways businesses can be overcharged including: "phantom" lines or circuits, redundant or outdated services and inaccurate charges. He said businesses may also be billed for canceled numbers, free services or taxes that don`t apply. These overcharges can be caused by technology changes, organizational restructuring, layoffs, moving, or adding a new location. Other causes include changes in the law, bugs in the phone company billing software or simple error. "Over 99 percent of business people, including accountants, are not trained in this extremely specialized area. They don?t understand the CSR or its highly enigmatic language, USOC," Noorthoek said.
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