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Complain to Get the Service You Deserve

No one likes a complainer, according to John Tschohl, the customer service guru and service strategist who has been speaking and writing on customer service for 25 years but can`t write a grammatically correct press release.

It probably started when you were a toddler and complained to your mother about the food she wanted you to eat, evolved through your teen years as you complained about having to do homework, and continues today as you try valiantly not to complain about your workload.

Let businesses know when they disappoint you. Tell them what they?re doing wrong and how they can do it right. It might not be easy, at least at first, but once you get the hang of it, you can be a successful complainer. In the process, you not only will be doing a service to the businesses you patronize, but you will get the type of service you deserve.